"True to his word" – Honest, professional, and rare to find!
I cannot recommend Over The Top Heating & Air enough! We were in a situation where another company had already diagnosed our unit, and as it turns out, they were completely wrong in their diagnosis. They were essentially trying to force us to buy a whole new unit that we didn't necessarily need.
Jeff was true to his word from the start. He told us he wanted to come out and diagnose it himself because he refused to just go off what other people said—especially if it could be a simple $100 fix that would keep the unit running efficiently for the rest of its life.
You just don’t find that type of person anymore. Jeff was honest, thorough, and proved he actually cares about the customer. He even gave us the diagnostic for free (a $129 value) as a complementary service and used an entire bottle of his product to make sure the job was done right. You truly cannot find this level of integrity anywhere else. If you want someone you can trust, call Jeff!
Response from the owner:Thank you so much, Theron, for your wonderful review! We’re thrilled to hear about your positive experience and Jeff’s dedication to honesty and customer care. Your recommendation means a lot to everyone at Over The Top LLC!